Privacy Policy

Last Updated: December 19, 2025

At Ozwin Casino, your privacy matters. This policy explains how we collect, use, protect, and handle your personal information when you use our platform. We're committed to transparency—no hidden clauses, no vague language. You deserve to know exactly what happens with your data, so we've written this in plain English rather than impenetrable legal jargon.

By registering an account or using our services, you agree to this privacy policy. If you disagree with any part of it, please don't use our casino. We operate under strict licensing requirements that mandate specific data handling practices, and this policy reflects those obligations alongside our own commitment to protecting your privacy.

Information We Collect

We collect several types of information to operate the casino, process transactions, comply with legal requirements, and improve your experience. Here's exactly what we gather and why:

Personal Information

When you register an account, we collect your full name, date of birth, residential address, email address, and phone number. This information verifies your identity, confirms you meet the legal gambling age (18+), and provides contact methods for account notifications and support. All of this is standard practice for licensed online casinos and required by anti-money laundering regulations.

Financial Information

To process deposits and withdrawals, we collect payment details including card numbers, bank account information, e-wallet addresses, or cryptocurrency wallet addresses. However, sensitive payment data (like full card numbers and CVV codes) is processed through certified payment gateways—we don't store this information on our servers. What we do keep are transaction records: amounts, dates, and payment methods used.

Identification Documents

Before processing your first withdrawal, we require identity verification documents: government-issued photo ID (passport or driver's license) and proof of address (utility bill or bank statement). These documents confirm you're the legitimate account holder and help prevent fraud and identity theft. We store encrypted copies securely and only authorized personnel can access them.

Technical Information

When you access Ozwin Casino, we automatically collect technical data: IP address, device type, operating system, browser version, and screen resolution. This helps us optimize the site for different devices, detect suspicious activity, and troubleshoot technical issues. We also use cookies to maintain your login session and remember your preferences.

Gaming Activity

We track your gaming history including games played, bets placed, wins and losses, bonuses claimed, and wagering progress. This data powers features like your transaction history, helps us identify problem gambling patterns, and ensures bonus terms are enforced correctly. It's also required for regulatory compliance—licensing authorities can audit this information.

How We Use Your Information

We use collected data for specific, legitimate purposes—not vague "improving our services" catch-alls. Here's the breakdown:

• Account Management: Creating and maintaining your account, authenticating logins, managing your balance
• Transaction Processing: Handling deposits, processing withdrawals, maintaining transaction records
• Identity Verification: Confirming you are who you claim to be and meet legal age requirements
• Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, stopping bonus abuse
• Legal Compliance: Meeting licensing requirements, responding to regulatory requests, maintaining audit trails
• Customer Support: Responding to inquiries, resolving disputes, providing technical assistance
• Responsible Gambling: Identifying problem gambling patterns, enforcing deposit limits, implementing self-exclusion
• Marketing: Sending promotional emails about bonuses and new games (only if you opted in)
• Platform Improvement: Analyzing usage patterns to optimize performance and user experience

We don't use your data for anything outside these purposes without explicit consent. We definitely don't sell your information to data brokers or use it for unrelated marketing campaigns.

Who We Share Your Information With

We limit data sharing to essential business partners and legal requirements. Here's who gets access to what:

Payment Processors

When you deposit or withdraw funds, your payment details pass through certified payment gateways. These processors (companies like Visa, Mastercard networks, e-wallet providers, cryptocurrency exchanges) handle the transaction securely. They receive only the information necessary to complete the payment—not your full account details or gaming history.

Licensing Authorities

Our gaming license requires us to provide player information to regulatory bodies upon request. This might include your identity, transaction history, and gaming activity. These requests are rare and typically occur during compliance audits or investigations into specific issues.

Service Providers

We work with third-party companies for specific services: hosting providers store our servers, analytics tools track site performance, email services deliver notifications, and customer support platforms manage tickets. These providers sign confidentiality agreements and can only access data necessary for their specific function.

Law Enforcement

If legally required, we'll disclose information to law enforcement or government agencies. This happens when we receive a valid court order, subpoena, or other legal demand. We don't volunteer information without legal obligation and will notify you of such requests unless prohibited by law.

We do NOT share your information with:

• Marketing companies or data brokers
• Social media platforms (unless you explicitly connect your account)
• Other gambling operators or casinos
• Anyone else not explicitly mentioned in this policy

How We Protect Your Data

Security isn't just about having SSL encryption (though we have that). It's multiple layers working together to keep your information safe:

Despite these measures, no online system is 100% secure. While we implement industry-leading security practices, we can't guarantee absolute protection against all possible threats. You play a role too: use strong passwords, don't share your login credentials, and log out on shared devices.

Cookies and Tracking Technologies

We use cookies—small text files stored on your device—to make the casino work properly and improve your experience. Here's what they do:

Essential Cookies

These keep you logged in, remember your language preference, and maintain your session as you navigate the site. Without these cookies, the casino wouldn't function. They don't track you across other websites and are automatically deleted when you close your browser (session cookies) or after a set period (persistent cookies).

Analytics Cookies

We use analytics tools to understand how players use the site: which games are popular, where people encounter problems, which pages load slowly. This data is anonymized—it shows us patterns, not individual behavior. You can opt out of analytics tracking through your browser settings.

Marketing Cookies

If you opted into promotional communications, we might use cookies to show you relevant bonus offers or remember which promotions you've already seen. These are optional—disabling them won't affect your ability to play, though you might see less relevant offers.

Most browsers let you control cookies through settings: block all cookies, block third-party cookies only, or delete existing cookies. Blocking essential cookies will break site functionality, so we don't recommend it. Blocking analytics and marketing cookies is fine—it's your choice.

Your Privacy Rights

Data protection laws (like GDPR) give you specific rights regarding your personal information. Here's what you can do:

1. Access Your Data

   Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

2. Correct Inaccurate Data

   Update incorrect information through your account settings or by contacting support. Keep your details current to avoid verification issues.

3. Delete Your Account

   Request account deletion. We'll remove your data after resolving any outstanding transactions or disputes. Some information must be retained for legal compliance (usually 5-7 years).

4. Object to Processing

   Opt out of marketing communications or object to certain data uses. Note that some processing is necessary for providing casino services—objecting might limit functionality.

5. Data Portability

   Receive your data in a machine-readable format to transfer to another service. Useful if you're switching casinos.

To exercise any of these rights, contact our support team via email or live chat. We'll verify your identity and process the request within legal timeframes (typically 30 days).

How Long We Keep Your Data

We don't keep information forever. Retention periods depend on data type and legal requirements:

After retention periods expire, we securely delete or anonymize data so it can't be traced back to you. Some anonymized data might be kept indefinitely for statistical purposes, but it won't contain personally identifiable information.

Children's Privacy

Online gambling is strictly for adults. We don't knowingly collect information from anyone under 18 years old. If you're underage, don't use our casino. If we discover that a minor has registered an account, we'll immediately close it, void any transactions, and delete their data.

Parents: if you believe your child has accessed Ozwin Casino, contact us immediately. We'll investigate and take appropriate action. Consider using parental control software to block gambling sites if you're concerned about underage access.

International Data Transfers

The internet is global, and data sometimes crosses borders. If we transfer your information to countries outside Australia, we ensure adequate protection through:

• Using servers in countries with strong data protection laws
• Implementing contractual safeguards with service providers
• Following international data protection frameworks
• Encrypting data during transmission

Your data receives the same level of protection regardless of where it's physically stored or processed.

Changes to This Privacy Policy

We update this policy periodically to reflect changes in our practices, legal requirements, or services. When we make significant changes, we'll notify you via email or prominent notice on the website. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use Ozwin Casino after policy updates means you accept the changes. If you disagree with new terms, you can close your account—though you'll still be subject to the policy version that applied when you used our services.

Contact Us About Privacy

Questions about this privacy policy? Want to exercise your data rights? Need clarification on how we handle your information? Contact our support team:

We take privacy seriously and will respond to all legitimate requests within 30 days. For urgent security concerns (like suspected account compromise), use live chat for fastest response.